General FAQ
Frequently Asked Questions
How do I find your office?
I am located inside Evolve South Edmonton Common.
When you arrive at your appointment, go through the front doors of Evolve where there will be a tablet to the left of the reception desk for you to self check-in. The Evolve reception staff can then guide you to the waiting room.
Please wait in the waiting room and I will come get you. I am a one-person team in my office, so I may be with another patient right before your appointment.
Can I bring my child or baby to my appointment?
I understand that childcare isn't always available. You are more than welcome to bring your baby or child along. Since my space consists of one dedicated treatment room, please be aware that any "parenting breaks" (like feeding or changing) will occur within your allotted appointment time, as I cannot extend your appointment time. This ensures I can provide the same focused care to the patient scheduled immediately after you.
Few things to keep in mind:
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I operate out of one dedicated treatment room - space is limited!
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I am located inside a gym, for safety reasons children must stay within our treatment room and cannot be left unattended in the gym or hallways.
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If you need to feed or change your baby, please do so within the treatment room during your session time so we stay on schedule for the next patient.
Do I need a doctor’s referral?
No, physiotherapists are primary care providers in Alberta, meaning you can book an appointment directly. This includes pelvic health physiotherapy. However, some private insurance companies still require a doctor's note for reimbursement, so it’s always worth checking your specific policy first.
Do you provide direct billing?
Yes! I do provide direct billing to most major insurance companies. However, if your insurance company is not listed on the intake form, you will have to pay for the visit and submit for reimbursement yourself.
Please also note, some insurance plans have specific rules around direct billing for physiotherapy services (e.g., requiring a doctor's note), so you may have to pay out of pocket and submit yourself for reimbursement.
I offer direct billing to select insurance providers as a courtesy to my patients. However, please note that this is an administrative convenience and not a guarantee of payment. In the event that a portal is offline or a claim is denied, the patient is financially responsible for the balance at the time of the appointment.
Pelvic Health Physiotherapy FAQ
Who can benefit from pelvic health physiotherapy?
If you have a pelvis, you have a pelvic floor that deserves care. Pelvic health is important to the human experience and quality of life, regardless of gender or age.
Common conditions treated: bladder/bowel incontinence, prolapse, pelvic pain, pain with intercourse, birth prep in pregnancy, return to exercise postpartum, management of abdominal separation, etc.
Have you been experiencing pelvic floor issues for years, even decades? It's never too late to start pelvic health physiotherapy!
Don't have any symptoms, but want to learn about your pelvic health? It's great to be proactive! Prevention is the best medicine.
Is an internal exam mandatory?
No. While an internal exam (vaginal and/or rectal) is the "gold standard" for assessing muscle strength and tension, it is entirely up to you. A therapist can gather a lot of information through external methods. Your comfort and consent are the top priorities.
I’ve had a baby; is leaking just my "new normal"?
Common? Yes. Normal? No. Many people are told that leaking when they sneeze or jump is just part of parenthood, but it’s actually a sign of pelvic floor dysfunction. There is good evidence that pelvic health physiotherapy can help address this concern.
I have been told I have a pelvic organ prolapse; does this mean I can't lift weights anymore?
Not at all. In fact, the most recent research suggests that stopping all activity can actually lead to weaker support over time. While a prolapse diagnosis requires a smarter approach to training, it is rarely a reason to stop lifting. The goal of physiotherapy is to teach you how to manage internal pressure and coordinate your "core" (your diaphragm, abdominals, and pelvic floor) so you can return to the weights you love. We will focus on graded loading—strengthening your body’s foundation so it can handle the demands of your lifestyle and sport.